Privacy policy

Privacy Policy — Apex Grow Hydroponics

Last updated: May 7, 2026

Apex Grow Hydroponics operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
Apex Grow Hydroponics is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we handle your personal information.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including payment card details processed securely through our third-party payment providers. We do not store your full credit card details on our systems
  • Account information including your username, password, security questions, preferences and settings
  • Transaction information including the items you view, add to cart, purchase, return, or cancel
  • Communications with us including information you include in customer support enquiries
  • Device information including your IP address, browser type, and unique device identifiers
  • Usage information including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, or communicate with us
  • Automatically through the Services via cookies and similar technologies when you use our website
  • From our service providers when they collect or process your personal information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

We use your personal information for the following purposes:

Order Fulfilment: To process payments, fulfil orders, arrange shipping via Australia Post, Direct Freight, and TNT Express, and facilitate returns and exchanges.

Marketing and Advertising: To send marketing and promotional communications by email where you have consented. You may unsubscribe at any time using the link in any email we send.

Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent or malicious activity.

Customer Communication: To provide customer support and respond to your enquiries.

Legal Obligations: To comply with applicable Australian law, maintain accurate tax and business records, and respond to valid legal process.

How We Disclose Personal Information

We do not sell your personal information.

We may disclose your personal information to third parties only where reasonably necessary to operate our business, provide our products and services, fulfil your orders, or comply with our legal obligations. This may include disclosure in the following circumstances:

  • With service providers who perform services on our behalf, including Shopify, payment processors, order fulfilment providers, third-party logistics providers, postage and delivery organisers, and freight carriers such as Australia Post, Direct Freight, TNT Express, or other courier and delivery partners used to deliver your order.

  • With third-party postage, fulfilment, or logistics partners who assist us in arranging, booking, managing, or tracking deliveries. The personal information disclosed may include your name, delivery address, email address, phone number, order details, delivery instructions, and any other information reasonably required to arrange or complete delivery.

  • With business and marketing partners to provide advertising or marketing services, where permitted by law.

  • When you direct us or consent to the disclosure, such as through social media integrations or third-party account connections.

  • In connection with a business transaction, such as a merger, sale, restructure, transfer of assets, acquisition, or financing.

  • To comply with applicable legal obligations, respond to subpoenas, court orders, government or regulatory requests, protect our rights, or enforce our Terms of Service.

We require our service providers to handle personal information only for the purposes for which it is disclosed and to take reasonable steps to protect it.


Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify as well as third parties. To learn more about how Shopify uses your personal information and to exercise any rights you may have, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Children's Data

The Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including SSL encryption on our website. However, no online data transmission is 100% secure and you provide information at your own risk.

We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information in certain circumstances
  • Opt out of direct marketing communications at any time

To exercise any of these rights, contact us at: hello@apexgrow.com.au. We will respond within a reasonable timeframe and will not discriminate against you for exercising your rights.

Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us directly at: hello@apexgrow.com.au so we can work to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website. Continued use of our store following any update constitutes acceptance of the revised policy.

Contact Us

For all privacy related enquiries please contact us at: Email: hello@apexgrow.com.au We aim to respond to all enquiries within 1–2 business days.